How we collect, use, and protect your data.
R & K Aquatics ("we", "us", "our") is a UK-based aquatics retailer operating at rkaquatics.co.uk. We are the data controller responsible for your personal information collected through this website.
We collect account information (name and email), order information (delivery address, order history), payment information (processed securely by Stripe — we never store your card details), and usage data collected automatically via Firebase.
This website is built on Google Firebase for authentication, our Cloud Firestore database, Firebase Storage for product images, and Firebase Hosting. Google acts as a data processor on our behalf.
We use Stripe, Inc. to process payments securely. Your card details are entered directly into Stripe's secure payment form and are never transmitted to or stored on our servers.
We use your personal data to process and fulfil orders, manage your account, send order confirmations and shipping updates, improve our website, and comply with our legal obligations.
Under UK GDPR, you have the right to access, rectify, erase, restrict, port, and object to the processing of your data. Contact us at rkaquatics2025@gmail.com, or lodge a complaint with the ICO at ico.org.uk.
Full policy details, including our legal basis for processing and data retention periods, are available on this page in the app. Questions? Email rkaquatics2025@gmail.com.